Many of these customers added that they were unable to reach 1-800-PACK-RAT about the delays.īut even though 1-800-PACK-RAT has such a low rating on its BBB site, the company responded to the complaints and has a current A rating from the BBB.
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Others said the drivers arrived at the final destination later than scheduled. Some said the containers didn’t arrive at the starting point on time.
Many of the reviewers said they experienced delays. Both of these are trusted third-party platforms, so the discrepancy is confusing.īut the top complaints on each site consistently mentioned delays and customer service issues.
The company has a broad range of customer reviews on several platforms, which makes it hard to judge.įor example, the company has 4 out of 5 stars on Trustpilot, but it only gets 1.74 out of 5 on its Better Business Bureau (BBB) site. We can’t definitively say that customers will have a good experience with 1-800-PACK-RAT. You’ll save money, but you’ll pay in time and effort. But remember, this isn’t a full-service move. 1-800-PACK-RAT offers first-time customers a 10% discount, so our quote was $3,780 total That’s below the national average for a long-distance move - $4,835, according to HomeAdvisor. Then the rep calculated how much the delivery would cost and added it to the container rental. The representative recommended that we rent a 16-foot container to fit the belongings from a two-bedroom apartment. A 16-foot container for up to 4 rooms or 6,000 lbs.A 12-foot container for up to 3 rooms or 6,000 lbs.
A 8-foot container for up to 2 rooms of furniture or 4,000 lbs.We spoke directly to a representative to get a quote for a two-bedroom house for a long-distance move from Chicago to Seattle.ġ-800-PACK-RAT offers three sizes of containers: You’ll have to pack, unpack, load, and unload your belongings yourself - or hire someone else to do it. But, unlike most of those companies, it doesn’t offer full-service moves. 1-800-PACK-RAT’s long-distance moving price is cheaper than the industry average.
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